Privacy Policy

Last Updated: January 15, 2025

Your privacy is important to us. This Privacy Policy explains how Ashiyana Design World collects, uses, and protects your personal information when you use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Contact us through our website, phone, or email
  • Request a consultation or estimate
  • Subscribe to our newsletter or updates
  • Fill out forms on our website
  • Engage with us on social media platforms
  • Visit our office or showroom

The types of personal information we may collect include:

  • Name and contact information (email, phone number, address)
  • Project details and requirements
  • Budget and timeline preferences
  • Communication preferences
  • Photos and documents related to your project
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and location information
  • Browser type and version
  • Device information and operating system
  • Pages visited and time spent on our website
  • Referring website or source
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

  • Provide interior design and architectural services
  • Communicate with you about your project
  • Schedule consultations and site visits
  • Prepare estimates and proposals
  • Coordinate project execution and delivery
  • Provide customer support and assistance

Marketing and Communication

  • Send you updates about our services and projects
  • Share design inspiration and tips
  • Notify you about special offers and promotions
  • Conduct customer satisfaction surveys
  • Invite you to events and workshops

Business Operations

  • Improve our website and services
  • Analyze usage patterns and preferences
  • Maintain records for business purposes
  • Comply with legal and regulatory requirements
  • Protect against fraud and security threats

Legal Basis for Processing

We process your personal information based on:

  • Consent: When you voluntarily provide information and agree to our processing
  • Contract: When necessary to perform our services or fulfill our contractual obligations
  • Legitimate Interest: For business operations, marketing, and improving our services
  • Legal Obligation: When required by law or regulation

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Website hosting and maintenance
  • Email marketing and communication
  • Payment processing
  • Project management and collaboration
  • Professional services (contractors, suppliers)
  • Analytics and performance monitoring

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our clients
  • Prevent fraud or security threats
  • Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to the same privacy protections.

Data Security Measures

We implement comprehensive security measures to protect your personal information:

  • Encryption: Data transmission and storage using industry-standard encryption
  • Access Controls: Limited access to authorized personnel only
  • Regular Audits: Periodic security assessments and updates
  • Secure Infrastructure: Protected servers and network security
  • Employee Training: Regular privacy and security training for our team
  • Incident Response: Procedures for handling potential security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

  • Request access to your personal information
  • Obtain a copy of your data in a portable format
  • Understand how your information is being used

Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your contact preferences
  • Modify your communication settings

Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing of your data
  • Object to certain uses of your information

Opt-Out Options

  • Unsubscribe from marketing communications
  • Opt out of non-essential data collection
  • Withdraw consent for specific processing activities

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies or specific types of cookies
  • Delete existing cookies from your device
  • Set preferences for future cookie acceptance
  • Receive notifications when cookies are being set

Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill contractual obligations
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce our agreements
  • Maintain business records for operational purposes

Specific retention periods vary depending on the type of information and the purpose for which it was collected. We regularly review and delete information that is no longer needed.

Retention Guidelines

  • Project Records: Retained for 7 years after project completion
  • Communication Records: Retained for 3 years from last contact
  • Marketing Data: Retained until you opt out or withdraw consent
  • Website Analytics: Aggregated data retained for 2 years
  • Financial Records: Retained as required by applicable laws

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights, including:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes and codes of conduct

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you of significant changes via email or website notice
  • Provide a summary of key changes when appropriate
  • Give you the opportunity to review and accept updated terms

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're committed to addressing your privacy concerns promptly and transparently.